Refund policy

Return and Refund Policy

Thank you for shopping at Affordable eStore. We aim to provide you with the best shopping experience possible, and we understand that sometimes you may need to return a product. Please read our return and refund policy carefully to ensure a smooth process.

Refund Policy

  1. Change of Mind/Wrong Purchases Return:

    • You may return items due to a change of mind or if the wrong product was purchased.
    • To be eligible for a refund, the item must be returned within 14 days of the purchase date.
    • The item must be in brand new, unused, and sealed condition, with all original packaging and tags intact.
    • We reserve the right to refuse refunds for items that do not meet these criteria.

  2. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact us immediately.
    • We may require photographic evidence of the damage or defect before processing a refund or replacement.

Refund Process

  1. Initiating a Refund:

    • To initiate a refund, please contact our customer support team at info@affordableestore.com.au
    • Provide your order number, the reason for the return, and any relevant information or evidence.
    • Our team will assess your request and provide instructions on how to proceed.

  2. Refund Approval:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 10 Business and issued to the original payment method.

Exclusions

Please note that certain items may not be eligible for return or refund, including:

  • Items that have been used, damaged, or altered after purchase.
  • Products with missing parts, accessories, or packaging.
  • Items marked as non-returnable or final sale.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at info@affordableestore.com.au. Our customer support team is here to assist you and ensure your satisfaction.

Disclaimer

Affordable eStore reserves the right to update or modify this return and refund policy at any time without prior notice. Please check our website for the most current policy before making a purchase.